don mcmahon2025-01-03 Came across Gene’s by chance. Had no idea that they did all that they do. I think the name threw me off since they are listed as “Gene’s Towing”. But make no mistake, they were full service. Misty was a pleasure to work with and Rick and Nick were incredibly helpful with getting me taken care of. Service was fast and friendly! I highly recommend them! Chelsea Ebel2024-12-21 If I could give zero stars I would. Don’t waste your time with this company. They don’t even know their own pricing or have the ability to relay clear information on pricing or their policies. They just add new ‘rules’ as you go along. Certainly not helpful or conducive. Make sure you ask a lot of questions and get a receipt as some of their business is ‘cash only’ and seems exceptionally shady. And when you go to pay all of a sudden their ‘pricing recently went up’ and now it’s more. Ronin Cross2024-07-17 They towed my car that broke down, all my doors were locked when i left it. when i return to the car on their lot, my tools were missing and the car was obviously searched, trash thrown in the floorboards with the floor mats on top, upside down.. they even re locked the doors but left the obvious remains of the car being gone through. I'm furious about my missing stuff. don't leave your car alone with them if you value your stuff, or remove anything you care about before they pocket it Patrick Williams2024-05-09 I had a disappointing experience with Gene's Auto Shop. The staff was consistently rude and unresponsive. I repeatedly called for updates on my car but couldn't get through to anyone. When I walked into the shop, the front desk staff ignored me. I was given a quote and paid half upfront. When the work was completed, I paid in full, only to be informed that additional work was needed. Despite this, my car still isn't running correctly. When I called to discuss the issues, they showed no concern and even blamed me for the problems. The next day, my car wouldn't crank, and they again shifted blame instead of taking responsibility. Overall, I'm deeply dissatisfied with the service and lack of professionalism at Gene's Auto Shop. Joel Villanueva2024-04-26 Don’t call them if you have a small trailer pump without a wheel or anything without a wheel they do not tow… Highly recommend if you have all the wheels on your motorized vehicle Harrison Kade2024-04-23 Stay Far Away: Gene's Auto Frame & 24hr Towing - A Nightmare Experience! I wish I could give Gene's Auto Frame & 24hr Towing zero stars. My recent encounter with this so-called "company" was nothing short of a nightmare. After my car was involved in an accident, I had the misfortune of having it towed by Gene's. Little did I know that this decision would lead to a series of distressing events. First and foremost, their towing service is exorbitantly priced, taking advantage of people in vulnerable situations. But that's just the beginning of their scheme. Once they had my vehicle in their possession, they conveniently couldn't pick up the phone, conveniently leaving me in the dark about where my car was and what was happening to it. Days turned into weeks, and each time I attempted to reach out for information, I was met with evasive responses and downright hostility from their staff. It became evident that Gene's wasn't interested in providing a legitimate service but rather in extorting money from unsuspecting customers. To add insult to injury, they even had the audacity to claim ownership of my vehicle, demanding absurd fees for its release. It felt like I was trapped in some twisted scam, with Gene's holding my car hostage until I coughed up an exorbitant ransom. If you value your sanity and your hard-earned money, steer clear of Gene's Auto Frame & 24hr Towing. They are nothing more than a predatory operation preying on the misfortunes of others. Save yourself the headache and find a reputable towing service that won't leave you feeling like you've been taken for a ride in more ways than one. Amanda Coar2024-04-22 Always reliable and professional! I have been using this company for years.. they never disappoint!! stephan hawryluk2024-04-01 Very professional and immediate response time ...I will only use genes towing .two thumbs up .